Responsible Gaming

At Zonko Casino, we believe gambling should always be entertainment — never a source of stress or financial hardship. We provide tools and resources to help our players maintain control over their gaming activity. Gambling is meant to be fun. When it stops being fun, it's time to use the protections we've built into our platform. Every player deserves a safe environment, and we're committed to providing exactly that for all Canadian players who choose to play with us in 2026 and beyond.

Our Player Protection Tools

We offer deposit limits (daily, weekly, monthly), loss limits, wagering limits, session time alerts, cooling-off periods from 24 hours to 6 months, and permanent self-exclusion. All tools are self-service and take effect immediately. You can set, change, or activate any of these from your account settings in under 30 seconds. Increases to limits require a 7-day cooling period before taking effect — this intentional friction prevents impulsive decisions. Decreases and self-exclusion activations are instant.

Recognizing Problem Gambling

Problem gambling can develop gradually. Warning signs include: spending more than you can afford, chasing losses, gambling to escape stress or anxiety, lying about gambling activity, neglecting work or relationships due to gambling, and borrowing money to gamble. If you recognize any of these behaviours in yourself, please reach out for help. Our support team is trained to have these conversations without judgment.

Support Resources

• Responsible Gambling Council — Canadian support and resources
• BeGambleAware — International support organization
• GamCare — Free counselling and support services
• ConnexOntario — Ontario gambling helpline (1-866-531-2600)

Age Verification

You must be 19 years of age or older to play at Zonko Casino (18+ in Alberta, Manitoba, and Quebec). We verify age during our KYC process and will close any account found to belong to an underage individual. All associated deposits will be refunded and winnings voided. We take underage gambling prevention seriously and cooperate with regulators on enforcement.

Self-Exclusion

Permanent self-exclusion can be activated from your account settings or by contacting our support team. Once activated, it cannot be reversed. Your account will be closed, your balance returned (minus any active bonus funds), and your email will be removed from all marketing communications within 24 hours. We also recommend registering with provincial self-exclusion programs for additional protection across multiple gambling platforms.

If you or someone you know needs help with problem gambling, please contact the Responsible Gambling Council at 1-866-531-2600 or visit responsiblegambling.org. Help is available 24/7, free of charge, and completely confidential.