Privacy Policy

Last updated: March 2026

1. Data Controller

Zonko Gaming Ltd. ("we", "us", "our") is the data controller for personal information collected through zonko-casino-canada.com. We are committed to protecting the privacy and security of our players' personal data in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We collect: registration data (name, email, date of birth, country), identity verification documents (photo ID, proof of address), financial data (payment method details, transaction history), technical data (IP address, device type, browser, operating system), usage data (games played, session duration, betting patterns), and communication data (support tickets, emails). We collect this data to provide our services, comply with regulatory requirements, prevent fraud, and improve our platform.

3. How We Use Your Data

We use your personal data to: operate your casino account, process deposits and withdrawals, verify your identity (KYC/AML compliance), provide customer support, send promotional communications (with your consent), detect and prevent fraud and money laundering, comply with our licensing obligations, and improve our services. We will not use your data for purposes other than those stated in this policy without your explicit consent.

4. Data Sharing

We share personal data only with: payment processors (to execute transactions), game providers (to deliver games), identity verification services (to complete KYC), regulatory authorities (when required by law), and fraud prevention services. We never sell personal data to third parties for marketing purposes. All third-party data processors are contractually bound to protect your information to the same standard we apply.

5. Data Security

We protect your data using 256-bit SSL encryption for all data in transit, encrypted storage for sensitive data at rest, PCI DSS Level 1 certification for payment processing, regular security audits and penetration testing, access controls limiting employee access to personal data on a need-to-know basis, and automated threat detection and monitoring systems. Despite our security measures, no data transmission over the internet is 100% secure. We cannot guarantee absolute security but we take all reasonable measures.

6. Your Rights

Under PIPEDA and applicable privacy laws, you have the right to: access your personal data, correct inaccurate data, request deletion of your data (subject to regulatory retention requirements), withdraw consent for marketing communications, request data portability, and file a complaint with the Office of the Privacy Commissioner of Canada. To exercise these rights, contact us at [email protected] or through live chat.

7. Cookies

We use essential cookies required for platform functionality, analytical cookies to understand usage patterns, and marketing cookies for targeted promotions (with consent). You can manage cookie preferences through your browser settings. Disabling essential cookies may impact platform functionality.

8. Data Retention

We retain personal data for the duration of your account activity plus 5 years after account closure to comply with anti-money laundering regulations. Financial transaction records are retained for 7 years. After the retention period, data is securely deleted or anonymized.

9. Contact

For privacy-related inquiries, contact our Data Protection Officer at: [email protected]. For complaints about our data handling, you may contact the Office of the Privacy Commissioner of Canada.